Services
If you have scheduled an appointment with Dr. LeTa:
- Cancellation 48+ hours before your appointment: 100% refund
- Cancellation 24–48 hours before: 50% refund, or full credit applied to your next booking
- Cancellation within 24 hours, or no-show: no refund
Illness and genuine emergencies happen — please reach out. I’ll do my best to reschedule rather than charge.
For retreats, programs, and multi-session packages, cancellation terms are specific to each offering and listed on its registration page.
Products Purchased Through My Dispensaries
Because supplements, herbs, and consumable products cannot be safely resold once opened, and because shipping conditions (heat, light, handling, time in transit) are outside my control, I handle product concerns differently than a standard retail return.
Unopened Products
Within 30 days of delivery, unopened and in original condition: service credit toward a future product order, consultation, or course. No cash refund.
After 30 days, or if a product shows signs of use, I cannot issue credit.
Damaged in Transit
If a product arrives broken, leaking, compromised, or visibly exposed to extreme temperatures: please email me within 7 days of delivery with photos. I’ll issue a service credit for the full value of the affected product.
Why Service Credit Rather Than Cash
Two reasons.
First, consumable health products carry safety and regulatory constraints that make true cash refunds difficult — once a bottle leaves my dispensary and enters an uncontrolled environment (your mailbox, car, kitchen counter), I have no way to verify what it was exposed to before it arrived.
Second, service credit keeps you supported. It can be used toward any product in the store, a consultation, a course, or a session with me. You don’t lose the value of your purchase — you just redirect it.
Third-Party Store Policies
Several products on my Shop page are sold directly by third-party dispensaries that manage their own orders, shipping, and returns. Their policies apply:
- Fullscript — 30-day return policy. View Fullscript’s policy →
- Quicksilver Scientific — 30-day return policy. View Quicksilver’s policy →
- Evergreen Herbs — practitioner-dispensed; returns handled directly with Evergreen. View their policy here.
When you purchase through these links, your order and any refund are managed by the dispensary, not by my office.
Digital Products & Courses
Online courses, masterclasses, and digital programs are non-refundable once access has been granted. If you have not yet accessed the material, a refund request within 7 days of purchase will be considered on a case-by-case basis.
Retreats
Retreat cancellation and refund terms are specific to each retreat and listed on that retreat’s registration page. In general:
- More than 60 days before the retreat: full refund minus a non-refundable deposit
- 30–60 days before: 50% refund, or a full transfer credit toward a future retreat
- Less than 30 days: no refund; transfer may be possible at my discretion
Any travel, lodging, or third-party vendor fees are subject to that provider’s policies.
Questions
If you’re unsure whether something qualifies for a refund or credit — or you have a concern before purchasing — please reach out. I’d rather answer questions upfront than navigate disputes later.
Phone or Text: 831 – 222 – 0189 or 720 – 636 – 5647 Email: info @doctorleta.com